Education

University of Waterloo – Faculty of Mathematics
Masters of Mathematics, Specializing in Computer Science — August 2010
Research includes usable security, human computer interaction, and software & requirement engineering

Thesis title: Privacy and Security Attitudes, Beliefs and Behaviours: Informing Future Tool Design

University of Windsor – Faculty of Science
Bachelor of Science, Computer Science Honours Co-op — Class of 2008
Specialization in Software Engineering, Minor in Mathematics

Experience

Experience Design Manager

athenahealth; Watertown, MA.
Sept 2015 – Present

As part of the experience design team at athenahealth I’ve been teaching and learning how to design a cloud based EHR for small and critical access hospitals. In my tenure at athenahealth I’ve primarily focused on “ordering services” within hospital system including diagnostic (Lab and Imaging) as well as therapeutic medication orders. In 2016 I designed, we implemented and launched a new pharmacy solution for hospitals. By the end of 2016 this system was live in more than 30 hospitals. The formulary redesign and automatic charge capture features have freed up pharmacist’s time to allow them to focus on patient safety and cost saving measures. In 2017, I have lead and manage a small team of experience designers to continue to expand the ordering capabilities within the hospital to allow athenahealth to better service our current clients as well as expand into new markets.

Sr. User Experience Researcher,

CA Technologies; Framingham, MA.
May 2014 – Sept 2015

Working to guide the research efforts within the user experience group of the IT business management organization. I have been responsible for organizing and conducting usability and ethnographic research in an effort to influence and enhance the design and utility of the products. I have established a research panel and regular testing intervals for each of the products within the group. Because the user experience group is young at CA technologies I’ve spent time educating and gathering support for our UCD approach. In 2015, I conducted a large scale contextual interview research project to influence design and strategy of the CA PPM product. 122 interviews were conducted over eight weeks resulting in personas, scenarios and an improved product strategy. This work was used to inform the direction and roadmap for the PPM product.

Sr. User Experience Designer,

TripAdvisor LLC; Newton, MA.
Oct 2010 – May 2014

As part of the Brand Experience team at TripAdvisor my role is to research and design better user experiences. Common research methods so far include lab usability studies, log analysis, focus groups, quantitative surveys, wire-framing and competitive analysis. Being part of the small user experience team gives me the opportunity to collaborate across various projects within the company.

I am now responsible for mentoring and managing members of the team. I’ve conducted extensive research for our mobile and tablet experiences, as well as our international testing efforts. Testing has been conducted in UK, France, Brazil, Malaysia, Japan, Russia to help increase contributions and localize the site. Provided insights to 4X the contributions to the site.

User Experience Analyst,

IT Services – University of Windsor; Windsor, Ont.
May 2005 – Apr. 2007 & Sept. 2007 – Sept. 2008

Starting at my first co-op position and continuing throughout the majority of my undergraduate career I worked for IT Services at the University of Windsor. Initially as part of the Web Team working on usability testing and improvements to the University’s website. I designed, conducted and analyzed both qualitative and quantitative lab studies. I was responsible for interpreting various log data and performed statistical measures and interpretations of the website usage. Testing methods ranged from formal studies using the Morae software package to rogue testing by questioning participants at school information fairs. Eventually I transferred to the Information System Services (ISS) team, where I was responsible for researching, testing and implementing aspects of the campus portal and help functions. In both of these positions I was reporting directly to senior managers at IT Services.

User Experience Research Intern,

Google Inc.; Mountain View, Ca.
May – Sept. 2006 & May – Sept. 2007

I performed two internships in back to back summers as part of the User Experience Research group at Google Inc. Working primarily as part of the Apps team, I was able to experience a number of different products and product teams. I was responsible for many studies from design through analysis and into presentation. I conducted usability studies on paper prototypes as well as implemented functionality. I performed and analyzed interviews on exploratory research, including in-person, contextual and remote interviews on various occasions. I also assisted in the data collection, prioritization and creation of product specific personas. All of my results and recommendations were personally reported back to researchers, designers and engineers.

Usability Consultant,

School of Computer Science, University of Windsor; Windsor, Ont.
Jan. 2007 – May 2007

At the special request of the Computer Science faculty I was asked to assess two websites for their usability and functionality. I designed, moderated and analyzed usability studies and heuristic evaluations of the new cs.uwindsor.ca and sharcnet.com.

Special Projects

Teaching Assistant,

School of Computer Science – University of Waterloo
September 2008 – Present
Assisting students and marking assignments, labs and exams for various undergraduate classes including the CS349 – User Interfaces course.

Research Assistant,

School of Computer Science – University of Windsor
January – June 2008
Researched and collected case studies from news sources for Computer Ethics courses. 
Assisted in organization the case studies for the textbook “Understand Cyber Ethics in a Cyber World”. (Amazon)

Freelance Usability Consulting

Contract positions with people associated with the University of Windsor. 
Performed heuristic evaluation of client’s websites as well as usability lab studies as necessary for the projects. (School of Computer Science) (Cultures of Health)

Skill Set

UX Experimentation Methods: I have performed and am comfortable with the following methods: Lab testing, contextual interviews, remote interviews, paper prototyping or lo-fidelity testing, card sorting, diary studies, persona development.
Design Tools: Axure, Sketch, InVision
Working methodologies: Outcome driven innovation, Agile/Scrum, Lean UX   

Interests

Cooking and Baking – experimenting in different cuisines
Yoga – Hatha and Ashtanga
Photography – Personal and Landscape photography